Effective Date: 23/07/2025

Welcome to Ikkayi Surprise Partner. By accessing or using our website, mobile app, or placing an order with us, you agree to the following Terms and Conditions.

 

Please read them carefully.

 

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1. Service Overview

 

Ikkayi Surprise Partner is a curated surprise and gifting service provider, specializing in customized experiences, gifts, and deliveries across India and internationally.

 

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2. Order Confirmation

•Once you place an order, you will receive a confirmation via email or WhatsApp.

•We reserve the right to accept or reject orders at our sole discretion.

•Orders are confirmed only after full payment is received.

 

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3. Customization & Delivery

•All surprise packages are personalized based on the information you provide.

•We are not responsible for errors in delivery due to incorrect or incomplete recipient details.

•Delivery timelines may vary based on location, availability, or external factors (weather, lockdowns, etc.).

•In case of unavailability of a particular gift item, we may replace it with a similar item of equal or higher value.

 

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4. Pricing & Payments

•All prices are in [INR or local currency based on region].

•Prices may vary depending on customization and delivery location.

•Payments can be made via UPI, net banking, cards, or trusted third-party payment gateways.

•International customers may be charged currency conversion or transaction fees by their bank.

 

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5. Refund & Cancellation Policy

•Orders once confirmed cannot be cancelled or refunded, especially if customization or preparation has started.

•If there is an issue caused by us (missed delivery, wrong product), we will provide a resolution or partial refund based on the case.

•In case of recipient unavailability or refusal, the delivery will be marked as completed and no refund will be issued.

 

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6. Intellectual Property

•All logos, designs, images, and content on our platform belong to Ikkayi Surprise Partner and may not be reused without written permission.

 

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7. Customer Responsibilities

 

By using our services, you agree:

•To provide accurate information about yourself and the recipient.

•To not misuse the service for harassment or any illegal purpose.

•To respect our staff, vendors, and delivery partners.

 

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8. Limitation of Liability

 

Ikkayi Surprise Partner will not be held responsible for:

•Delays due to force majeure (natural disasters, strikes, etc.)

•Indirect, incidental, or special damages arising from your use of our services

•Recipient reactions to the surprise content (emotional or otherwise)

 

We aim to deliver happiness, but reactions and preferences vary per person.

 

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9. Changes to These Terms

 

We may update these Terms & Conditions from time to time. Continued use of our services after changes implies your acceptance of the new terms.

 

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10. Governing Law

 

These Terms shall be governed by the laws of the Republic of India. Any disputes will be subject to the jurisdiction of the courts in Kozhikode, Kerala.